• "Everyday in setting intentions for the day and working on being clear with what's expected from myself and my teams. Also, my team use it on me everyday!"

  • “Setting expectations around our priority services has ensured all staff are held accountable to ensuring we are a YES team for our customers!”

  • "Making sure our team member was confident in in recommendations - getting team member to show me how they would communicate gave me an opportunity to share feedback and them to BE okay with rejection"